Insurance Chatbots: Use Cases, Benefits & Best Practices After you’ve converted an enquiry into an existing customer/policyholder, chatbots continue to play an important role in providing ongoing support. Insurance chatbots can streamline support and automate huge volumes of customer conversations. Insurance chatbots work by acting as virtual advisors, providing expertise and assisting customers around the clock. In addition, chatbots can handle simple tasks such as providing quotes or making policy changes. Good customer service implies high…